Shipping Policy
At Krisa Organic Foods And Farms Private Limited, we are committed to delivering your products in a timely and efficient manner. Please review our Shipping Policy below to understand how we handle the shipping process.
1. Shipping Locations
- Domestic Shipping: We currently ship to all major cities and towns within India. If you are located in a remote area, please contact us to confirm delivery availability.
- International Shipping: At this time, we do not offer international shipping.
2. Shipping Charges
- Standard Shipping: Shipping charges are calculated based on the weight of your order, the delivery location, and the selected shipping method. The exact cost will be displayed at checkout before you complete your purchase.
- Free Shipping: Enjoy free shipping on all orders with no extra charges, delivered straight to your doorstep.
3. Order Processing Time
- Processing Time: Orders are typically processed within 3-7 days business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
- Order Confirmation: Once your order is processed, you will receive an order confirmation email with tracking details.
4. Delivery Time
- Estimated Delivery Time: Delivery times vary based on your location and the shipping method selected. Typically, deliveries are made within business days for standard shipping.
- Delays: While we strive to meet the estimated delivery times, please note that delays may occur due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
5. Tracking Your Order
- Tracking Information: Once your order has been shipped, you will receive an email with tracking information. You can use this information to track your package on the carrier’s website.
- Status Updates: If you do not receive your tracking information within 7 days of placing your order, please contact us at customercare@krisafarm.com or +91-6232003200.
6. Delivery Issues
- Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address or other delivery issues, we will contact you to arrange re-shipment. Additional shipping charges may apply.
- Lost or Damaged Packages: In the unlikely event that your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order.
7. Order Modifications
- Changing Your Order: If you need to modify your order after it has been placed, please contact us as soon as possible. Once an order has been shipped, changes cannot be made.
- Cancellation: Orders can be canceled before they are shipped. If your order has already been shipped, you may need to follow our Returns and Refunds Policy.
8. Contact Us
If you have any questions or need assistance with your order, please contact us at:
Krisa Organic Foods And Farms Private Limited
Office Address: Kailash Nagar, D-1, New Highcourt Road, City Centre, Gwalior, Gwalior, Madhya Pradesh, 474011
Farm Address: Village – Manpura Arroli, Morar, Gwalior
Email: customercare@krisafarm.com
Phone: +91-6232003200