Returns & Refunds Policy
At Krisa Organic Foods And Farms Private Limited, we strive to provide the highest quality products and ensure your complete satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Returns and Refunds policy below.
1. Return Eligibility
- Perishable Goods: Due to the nature of perishable goods (such as dairy products), returns are not accepted unless the item received is damaged or defective.
- Non-Perishable Goods: Non-perishable items may be returned within 7 days of purchase. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
- Contact Us: To initiate a return, please contact us atcustomercare@krisafarm.com or +91-6232003200 with your order details and the reason for the return. We will provide you with further instructions.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
3. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will arrange for a replacement or issue a refund as appropriate.
4. Refund Process
- Approval of Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Processing Time: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 3-7 days business days.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if an item is returned with obvious signs of use).
5. Shipping Costs
- Return Shipping: You will be responsible for paying your own shipping costs for returning your item unless the return is due to a damaged or defective product. Shipping costs are non-refundable.
- Refund of Shipping Costs: If you receive a refund, the cost of return shipping (if applicable) may be deducted from your refund.
6. Non-Refundable Items
- Perishable goods (e.g., dairy products).
- Items on sale or clearance.
- Gift cards.
7. Exchange Policy
If you need to exchange an item, please contact us at customercare@krisafarm.com or +91-6232003200. Exchanges are subject to product availability.
8. Contact Us
If you have any questions or need further assistance with your return or refund, please contact us at:
Krisa Organic Foods And Farms Private Limited
Office Address: Kailash Nagar, D-1, New Highcourt Road, City Centre, Gwalior, Gwalior, Madhya Pradesh, 474011
Farm Address: Village – Manpura Arroli, Morar, Gwalior
Email: customercare@krisafarm.com
Phone: +91-6232003200